Communication is one of the most important signifiers of how happy customers are, and if you are flexible in meeting their needs. Communications scales detail how important it is to exchange information and the flexibility of partners to exchange their proprietary information. The type of information that is exchanged greatly affects customer service levels, and the amount of satisfaction that someone feels with their tactical operations concerning EDI is very important. This could help explain the reason that EDI has a much greater effect on activity and performance, and it does on customer service as well. EDI is special only for the reason that there is a lot of flexibility in helping to match up to customer requirements. Connecting with partners is helpful for the basic performance on the global scale of customer pleasure but no other performance metrics, activities, or process. This data can be deciphered in several ways. The first thing is that the data can be optimized for certain performance areas, the test companies boosted the total performance throughout the whole supply chain. This created a whole lot of customer satisfaction overall. The second thing was that stronger partnerships resulted in a lot more customer satisfaction, and customers could get a lot more cooperation, commitment, and integration. Also, a partner relationship doesnt scale up to performing the best in the industry overall. Several important factors can be drawn from this research. The most important thing is that the information technology and EDI help the inventory management and make the order cycle go down. The research findings show that the companies benefit from more precise and accurate information, and it should be used for advanced information technology. This research also leads into the significance of performance monitoring for enhancing the absolute performance in cycle time and variance. This means that firms should work on process management and control of activity-based management. The research reveals that there are four dimensions of interrelated coordination. Overall and global customer satisfaction is the ultimate goal in all of this. Customers and firms should look into the important things that are related and interrelated to their EDI processing. If they can master these areas, then they will be much more successful in the long run. Customer service is one of the most important elements of EDI, and it can be used to understand lots of elements thereof. There are a ton of important reasons to look into this now.